Privacy Policy
Last updated: January 2026
Tilia Tree Care LTD ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.
Information We Collect
We collect information you provide directly to us when you:
- Fill out our contact form (name, email, phone number, postcode, and message)
- Call or email us directly
- Request a quote for our services
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes
- Deliver the tree care services you request
- Communicate with you about your project
- Improve our website and services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
When you submit an enquiry through our contact form, your information is sent to us via email. We do not store your data in any database. Your information is retained only within our email system for as long as needed to respond to your enquiry and complete any work you request.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
Cookies
Our website does not use cookies for tracking or advertising purposes. We only use essential cookies necessary for the website to function properly.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: tiliatreecareltd@outlook.com
- Phone: 07423 632369
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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